Terms of use for the Dunya and Dunya Naturals website and e-shop

Please READ CAREFULLY AND WRITTEN this Agreement to accept the terms and conditions before using this site.

By any and all of your actions constituting, directly or indirectly, the use of the content of this site or the products or services offered with it, you acknowledge your will to accept and be bound by the terms of this agreement and the terms and conditions set forth therein, Dunya.shop (Dunya Naturals) relations are subject to settlement by this agreement as it stands at the time of use of the site.

If you disagree with the terms of this Agreement or do not wish to be bound by it, then you should not continue to use this Site.


Dunya and Dunya Naturals are a trademark of "FAKIHI MOHAMED spc", hereinafter referred to as the trading company or the company, entered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC: 200693930 and address for correspondence: Sofia, JK Gotse Delchev 3E.


The Company exercises its activity in accordance with the legislation of the Republic of Bulgaria, incl. The Consumer Protection Act and the Personal Data Protection Act as well as REGULATION (EC) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of persons such data and repealing Directive 95/46 / EC (Single Data Protection Regulation). The company is registered with the Personal Data Protection Commission.


The current web page, incl. and its applications maintained by the Company are purely informative. Our efforts to ensure the accuracy and accuracy of the information provided guarantee its up-to-date and correctness to the extent that it originates from us or is provided under the appropriate legal order from a third source.


In order to refine the information provided and to avoid any misunderstandings, the persons interested in the content of the page should contact our employees.


The Company is not responsible for physical and moral issues as a result of the visit to the website and the information published therein.




IF ANY PERSONAL HEALTH PROBLEM / QUESTION PLEASE CONSULT YOUR INSTANT PERSONNEL / DOCTOR OR PHARMACEUTICAL IN IMMEDIATE. In any case, do not perceive the information you provide through the site as absolutely correct and correct, even if it is the same.


The Company does not guarantee the accuracy, reliability, completeness or usefulness of the information provided on the site. The Company does not exclude the possibility of errors, delays, omissions, inactivity of the site and loss of all or part of data due to technical or human factors and therefore is not responsible for this.


The company does not provide immediate renewal of the information contained in the site in case it is out of date in view of the contemporary level of development of science.





The material displayed on the company's website may not be copied, reproduced, distributed, forwarded or processed in any other form without the prior permission of the company. Permission to download materials from this site is for personal non-commercial purposes only. The company prohibits the publication of a copy of the site or parts thereof.



protection of personal data


The Company manages its position on the principle that the protection of individuals with regard to the processing of personal data is a fundamental right guaranteed by Article 8 (1) of the Charter of Fundamental Rights of the European Union ("the Charter") and Article 16 (1) of the Treaty on the Functioning of the European Union (TFEU). That is why, in carrying out its business activities, incl. through the https://www.dunyanaturals.com website, the company strictly complies with the provisions of REGULATION (EC) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation). The Company applies the requirements of the law to ensure the necessary reliability, a high level of protection of the personal data of the individuals, their collection and processing by doing so on a legal basis, in the framework of our contractual relations with the users of the goods and services offered by us. For detailed information about our CUSTOMER DATA PROTECTION policy, please see the CUSTOMER DATA PROTECTION POLICY section.


In the framework of the pre-contractual and contractual relations between our company and you as our clients governed by these General Terms and Conditions, the Company processes your personal data as far as it is necessary for the fulfillment of our contract regarding


which you, as a data subject, are a party to, or to take steps at your request as a data subject prior to the conclusion of the agreement between us. In this sense, except in the cases mentioned in the CUSTOMER'S PERSONAL DATA PROTECTION POLICY, the company uses the personal data of its users in order to exercise the rights and obligations of the company, respectively consumers, in their capacity of clients, regarding the offered by the company goods and services, and within that contractual relationship. The Company does not provide personal data to its users to third parties, except in the cases and by the law, as well as under the conditions and in the cases specified in the CUSTOMER DATA PROTECTION POLICY section. For the Site, the Company reserves the right to correct any errors, omissions or inaccuracies in the submitted information. Since the primary information base is derived from third-party sources, we assume no responsibility for the accuracy, reliability, correctness or completeness of the information provided on content, service or merchandise, including substances or substances. We also do not guarantee and do not undertake to provide work on the site without interruption or without error, on the use of online services. The use of the links provided on the Site to other Internet sites, including links to information, services, products, materials, and any other resources contained therein, is at your own risk only. However, we strive to ensure that the information provided on our site is up-to-date and accurate in order to be as useful as possible for your full information on the topics we consider. Trademark and Copyright The content of the site is subject to protection from the applicable law, incl. trademark rights, copyrights, intellectual property rights, etc. Site users and third parties are not permitted to use the content of the site or any of its elements for commercial purposes, otherwise they are solely responsible under the applicable law. Registration The e-shop dunyanaturals.com allows users to view, get full information and purchase the goods and / or services offered in it. Each User is required to fill in the registration form, indicating the correct data required for the issue of invoice and delivery protocols, as well as a valid address, telephone number and e-mail address. Agreements with a check mark when making a purchase By ticking the "I agree with the General Terms" field, the user makes his electronic statement within the meaning of the Electronic Document and Electronic Signature Act, stating that he is familiar with these Terms and Conditions and accepts them entirely. Privacy The personal data received by the company during the registration process are used solely for the purpose of servicing Consumers, including accepting and executing orders and contacting Users in the event of problems arising from the order. Data will not be provided in any form to third parties or used for purposes other than those described above. The user registration may be terminated at any time at the request of the User, sent in writing to privacy@dunyanaturals.com. The company collects the following information for the users: Personal information for the user: Name Exact address for delivery Telephone number for contact E-mail Information for traders and legal entities - non-traders: Company Data for traders and legal entities - non-traders - headquarters, UIC, BULSTAT, VAT, Exact Delivery Address Contact Telephone E-mail The information provided by natural persons is classified as personal and is kept as such by the data administrator of the Company. If the User refuses to provide his or her personal data, he will not be able to take advantage of the goods and / or services offered by the company. Privacy of the user The user bears full responsibility for the protection of user names and passwords, as well as for third parties' actions with them. In case of suspicion of unauthorized and unauthorized access, stolen or lost name and / or password, the user should notify the company immediately, in order to interrupt the access to personal information. The Company provides a high level of information protection when using the site services through encryption. The user is obliged to keep up-to-date his / her personal information and to make timely changes regarding the change of address, telephone number, e-mail. The Company is not responsible for unsolicited orders due to out-of-date information and re-transmission by the User. Consumers' right to withdraw from the contract. Exercise conditions: The user can refuse his / her order before he / she is ready to do soor via a courier, or delivered to the address specified by the User - by a written written statement at shop@dunyanaturals.com. The user has the right to check the contents of his order before accepting it from the courier company. The consumer has the right to withdraw from the contract without giving any reason without indemnity or damages and without incurring any costs within 14 days from the date of acceptance of the goods by the consumer or by a third party, other than the carrier and indicated by the consumer - in the case of a contract of sale, either: (a) where the consumer has ordered a number of goods with one order to be delivered separately from the date on which the consumer or a third party other than the carrier receiving the last item; (b) in the case of a supply of goods consisting of multiple lots or parts from the date on which the consumer or third party other than the carrier and indicated by the consumer accepts the last batch or part; Where the consumer exercises his right of withdrawal, the consumer must send or return the goods back without undue delay and no later than 14 days from the date on which the consumer informed us of his decision to withdraw from the contract . The deadline is considered to have been met if the user sent or handed over the goods back before the end of the 14-day period. In this case, the User pays only the direct costs of returning the goods as well as the extra cost of delivery of the goods when the consumer has explicitly chosen a way of delivering the goods other than the cheapest type of standard delivery offered by the trader. In order to exercise his / her right of withdrawal, the user will fill in and send via e-mail via our website the standard withdrawal form or other unambiguous statement he / she may send to shop@dunyanaturals.com. It is considered that the User has exercised his right of withdrawal if he has sent us a notice of exercising his right of withdrawal before the expiry of the above mentioned period. In the event that the User has exercised his right to withdraw from the contract, the consumer must return the goods in original original packaging, intact and unused, so as not to reduce its value caused by testing it other than what is necessary to identifies its nature, its characteristics and its good functioning. In the event of non-fulfillment of these conditions, the company reserves the right to refuse to accept the returned goods and accordingly not to refund the full amount paid by the User. In the event that the User has exercised his / her right of withdrawal, the Company shall refund the amount of the product (s) within 30 days using the payment instrument used to pay the order. All costs incurred by the Consumer for the receipt and return of the purchased goods, bank commissions, and other costs beyond the amount of the products in the order remain at his expense. If we need to refund card-paid amounts on services contracted and performed by us, this will be done by us through a credit transaction on the card with which the payment was made. The consumer has no right to withdraw from the contract in the following cases: - delivery of goods which, by their nature, may deteriorate or have a short shelf life; - for the supply of sealed goods which have been printed after delivery and can not be returned for reasons of hygiene or health protection; - for the supply of goods which, after having been supplied and by their nature mixed with other goods from which they can not be separated; We remind you that for the goods we sell, there is a legal guarantee of conformity of the goods with the sales contract; Please note that where applicable, the relevant item is the availability of after-sales assistance to the consumer, the availability of after-sales service and a commercial guarantee, as well as the terms thereof; Examining complaints At these communications addresses, you can file complaints against our work, make statements about your orders, complain about the work of our specific employees, and make recommendations to improve our service. The same will be considered in due course, depending on their specific subject matter. Alternative Dispute Resolution Authority within the meaning of Art. 181n, para. 4 PPAs are the Conciliation Commissions to the Consumer Protection Commission. In the event of an online dispute, you can also use the ORS website. List of authorities for alternative dispute resolution of consumer disputes. Electronic platform for online dispute resolution. Standard Online Disclaimer Form for online purchases. Supervisory Bodies Commission for the Protection of Personal Data Apepec: pp. Coiff, Yl. "Ivan Evtatiev Geshov" № 15, Phone: 02/940 20 46 Fax: 02/940 36 40 UeB Cate: www.cpdp.bg Commission for the Protection of Persons Apepec: pp. 4, 6, Phone: 02/980 25 24 Fax: 02/988 42 18 Web site: www.kzp.bg Commision for the Protection of Competition Apepec: yp. Coiff, bull. "BITOSHA" №18 Phone: 02/935 61 13 Fax: 02/980 73 15 UeB caite: www.cpc.bg ORDERS, PAYMENT CONDITIONS, DELIVERY, IMPLEMENTATION The e-shop of the company accepts orders 24 hours a day, 7 days in the week. Each selected product is placed in the basket. Before confirming the order, the user can review the basket, adjust its quantity and information, and then confirm it. When choosing a form of payment and confirming the order, the user is obliged to pay the final price. After the request, the e-shop system sends an email confirming receipt of the order. Alternative form of order accepts queries given by phone or e-mail shop@dunyanaturals.com. The execution of the order may be delayed for any of the following reasons: Lack of availability of the ordered goods; Wrong or incomplete delivery address or contact phone number with the User. Prices and Payment Method The final contract price is the total amount of the prices of all products ordered, including a delivery price stated separately. All prices are in BGN or cost in another currency with VAT included and are not subject to change from the time of order until the time of payment. The payment methods that are accepted are the following: Paid - When you choose this payment method from the User, an order is created with the number and the final price. The payment of the order is made on the courier, upon delivery. By credit / debit card - In case of payment with a bank card the user is transferred to the system of online card payments at Epay.bg, where he / she introduces the details of his / her bank card and makes the payment due. By credit / debit card - In case of payment by bank card the user is transferred to Borika's online card payment system, where he / she introduces the details of his / her bank card and makes the payment due. The Company does not require or receive any additional fees, regardless of the method of payment. All fees charged outside the contract value and delivery announced by the company are subject to a contractual relationship between the User and the servicing bank / intermediary. The Company does not store any cardholder information, including a card number, as these are processed only by the Virtual Broker Payment System. The bank cards you can make online payments are: MasterCard, Maestro, Visa, V Pay, Visa Electron and Borique logo cards. Please also check that your card is open by your ISP. The maximum transaction amount is 10,000 leva. The details that the customer needs to fill in for card payment are: Card details (number, date of validity, 3-digit security code, cardholder name, address). Identification data In order to identify you as a cardholder, our payment server for e-commerce of our serving bank supports the identification schemes of international card organizations - Veryfied by VISA and MasterCard SecureCode. In case you are registered by your Issuer bank in these security schemes, a page will appear on your screen where you must enter your password. The transaction currency (the one entered on the billing page upon purchase) is Bulgarian lev. Mode, time and price of delivery The delivery methods offered by the company are as follows: Delivery by courier company SPEDI. Delivery time to the user's final destination is up to 14 business days from the day the order was placed. Prices and terms of delivery with courier company Speedy: Delivery of your order is done by courier company EVROPAT at your address, every weekday from 9.00 to 17.30 and Saturday until 13.30. Deliveries are not made on Sundays, public holidays / weekends or outside the specified hours. Delivery by courier company Bulgarian Posts or UPS - for orders outside Bulgaria The delivery time to the destination chosen by the User is 14 to 28 working days from the day the order / payment was received. The price for international delivery is 37 BGN with VAT, the price includes express delivery with a small package or parcel (depending on the volume / weight of the shipment). The cost of the order and delivery is prepaid. The price is valid for shipments up to 2 kilograms. If the weight of the shipments exceeds 2 kilograms, each kilogram starts to be charged with 5 leva extra / for the countries of the continent of Europe and with 7 leva for all other countries. The company does not execute orders with a charge on the territory of Bulgaria. In the event of a delay in delivery, for whatever reason, the company undertakes to charge the user and specify a new delivery date.