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Frequently Asked Questions
The goods purchased through the Dunya Naturals website, dunyanaturals.com, can be returned within the 14-day statutory period.
The user has no right to return the goods in cases of:
- delivery of goods which, by their nature, may deteriorate or have a short shelf life;
- for the supply of sealed goods which are unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
- for the supply of goods which, after being delivered and which by their nature have been mixed with other goods from which they cannot be separated;
Before the shipment is sent, you can contact us at any time and change the delivery address.
After sending the shipment, the change of address must be requested directly from the shipping company.
You can pay for your order in the following ways:
- When ordering, by credit or debit card
- When ordering, with Paypal
- Upon receipt of the shipment, with cash on delivery to the courier (limited regional availability)